Shipping policy
At NGO, we are committed to delivering your orders as quickly and efficiently as possible. Below are the details of our shipping policy:
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. Domestic & International Shipping Rates
- Standard Shipping: We offer flat-rate shipping or FREE shipping on orders over $100.
- Expedited Shipping: Available at checkout for an additional fee if you need your bag sooner.
- International Shipping: We ship worldwide! Shipping charges for your order will be calculated and displayed at checkout.
3. Estimated Delivery Times
- Domestic Orders: Typically arrive within 3-7 business days after shipment.
- International Orders: May take 7-21 business days depending on your location and local customs processing.
4. Shipment Tracking
Once your order has shipped, you will receive an email with a tracking number so you can monitor its journey. Please allow 48 hours for the tracking information to become available.
5. Customs, Duties, and Taxes
NGO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages & Issues
If you receive your order damaged, please contact our support team immediately at [Insert Client's Support Email] with a photo of the damaged item and packaging.
